Yes. We are obligated by our Code of Conduct to keep your information confidential. This means that all of our staff and students must not discuss your matter with anyone outside of SHU Law. They are not permitted to take any documents which contain personal and confidential information about you outside of the practice.
We will provide you with full and frank information about the costs and charges relating to your matter in black and white and prior to you being committed to using our services so that you know exactly where you stand and you can make an informed decision about what you want to do.
A combination of solicitors, staff and students.
Your enquiry will initially be reviewed by one of our Senior Solicitors. If the enquiry falls within our areas of expertise it will be passed to a solicitor or paralegal with experience in the appropriate area to ensure that they are happy to proceed.
The professional team will then work with a group of students to progress your enquiry and you will be updated at each stage of the process. Advice and communications with you will be vetted in the first instance by the solicitor/ paralegal with final approval being sought from the Senior Solicitors.
We seek to offer and maintain the highest standards of client care possible. The level of service that you receive should not therefore be affected by the fact that students will be working on your matter.
Whilst we endeavour to ensure that you have no issues, we cannot deny that sometimes things do go wrong. With this in mind we have our own complaints policy
We will do our best to help you.
If it is the case that we cannot act for you then we will signpost you to a number of other establishments who may be able to assist. If you need our help locating someone more specific with expertise in the appropriate area or you matter is particularly complex then we will assist you in finding someone more specific to whom you can direct your enquiry, if you so wish.
Yes we are.
We have ground floor office space in which we can meet clients and a specifically dedicated accessible toilet. We also have on site car parking which can be reserved for you if you let us know of your requirements in advance of your arrival.
It isn’t compulsory to have students working on your matter but similarly SHU Law wouldn’t exist if it wasn’t to facilitate student learning objectives.
The primary concern for us is to ensure that we act in your best interests and that you understand what we are doing and why. We therefore suggest that if you have any reservations about students working on your matter either at the outset or part way through that you discuss this with the supervising solicitor. You can help them to make a decision about what approach will be best to take and they will be able to address any concerns that you have.
We will not provide you with a guaranteed timescale. Instead we will advise you from the outset as to what we believe will be required to reach each stage of your matter and then review this as we progress.